Product Terms

SandraJulian.Co (Site) is owned and operated by Auaha Ltd [NZBN 9429037088026], trading as SandraJulian.Co (referred to in these terms as “SandraJulian.Co”, “we”, “us”, and “our”). These terms of use (“Product Terms”) are to be read alongside the general terms and conditions (“General Terms”) on our Site. That is, all of the General Terms are also applicable to the aspects of our Site covered under these Product Terms.

Please take the time to read the Product Terms that apply to your use and enjoyment of our courses, coaching programs, and other digital products (“Courses”), accessible via our Site. These Product Terms together with the General Terms, our Privacy Policy and Disclaimer Policy apply to all Site visitors, subscribers, customers, clients, and all other users of the Site (“user”, “you” and “your”).

Where there are discrepancies between the Product Terms and the General Terms, the Product Terms shall prevail to the extent of the inconsistency as they relate to our Courses.

Access to Courses

By accessing and using this Site, our social media channels and any other materials made available to you or provided to you on this Site, whether made available for purchase or not, you are taken to accept our Product Terms. 

You agree to provide accurate, current and complete information about yourself as requested or directed on the Site, and to promptly update this information to maintain its accuracy. We have the right to suspend or terminate your access if we suspect that such information is inaccurate or incomplete. 

Your selected Course commences when your application has been accepted by Us and You pay the price as displayed on our Site and in accordance with these Product Terms. We may review and approve or deny your application at our sole discretion. Your selected Course continues until terminated in accordance with these Product Terms.

You may sign up for the applicable Course using the online application form located on our Site. You will need to make an account in order to access the selected Course. You are solely responsible for maintaining the security of this account by protecting your password and account information and maintaining the accuracy of the information provided in this account.

You will pay us the fees in full upfront or by instalment payments (if applicable) over the term of the Course selected by electronic funds to an account nominated by us or by any other method nominated by us, and on or before the date that the fees become due.

The fees are non-refundable except as required by law or at our sole discretion. We do not provide refunds simply because your situation has changed or you have changed your mind, except as set out below.



Entitlements, Benefits and Complaints Procedure

During your selected Course, we will provide you with certain entitlements, in our sole discretion, that may include but are not limited to video, audio, workbooks, ebooks, and lessons. You consent to receive electronic communication including by email, SMS or announcement, including but not limited to communications for the Courses of or marketing purposes.

You are granted access to the selected Courses until such time as these Product Terms are terminated or the selected Course is taken down. If the selected Course is taken down, we will provide you with thirty [30] days’ notice.

During your selected Course, you may also be invited to participate in our online group. In order to be admitted and retain access to the online group, you will be required to comply with the online group rules, including the rules provided by the platform which hosts the group. If you breach the online group rules, your access will be revoked and depending on the severity of your breach of the rules, your Course may also be cancelled. We reserve the right to cease this group with seven [7] days’ notice.

We are committed to providing a high standard of service. If you have any concerns or are dissatisfied with the service you have received and wish to raise a complaint, then please submit your complaint via email to support@SandraJulian.co

Any complaint submitted in accordance with the terms set out above must include the following information at a minimum:

  • Your name;
  • the email address you used to apply for the Course;
  • details of your concern or complaint;
  • details of what you would like us to do to resolve the matter; and 
  • copies of any relevant correspondence.

We will provide you with an acknowledgement of your complaint within 3 business days of receipt. We will aim to resolve your complaint within 14 business days of receipt. If we are unable to address the complaint within 14 business days, we will write to you to explain what is happening with your complaint.

Prices and Payment

All prices are as outlined on the Site and are inclusive of any New Zealand Goods and Services Tax (GST) (if applicable). The prices indicated on the Site may change at any time without advance notice to you. If you have purchased one of our Courses, it will be charged at the price in force at the time your order is validated.

We reserve the right at any time to modify or discontinue any or all of the Courses without notice at any time. We shall not be liable to you for any modification, price change, suspension or discontinuance of the program, course, product and/or service that forms part of the Courses.

We may from time to time provide discounted products and/or services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.

Refunds

Due to the nature of our Courses, refunds may not be practicable. Should you wish to request a refund for the Courses outlined below that accept refunds under circumstances, please email support@SandraJulian.co outlining the reasons for your refund request. 

We will inform you within 14 days of receipt of your request whether a refund is applicable. Where we have determined that a refund is due, we will organise prompt payment via our payment provider. Where a refund has been agreed, all access to the Course will cease and you must immediately cease using any material provided to you as part of the Course and destroy any copies of such material.


Irresistible Proposal Mastery:  Within 7 days of purchase, if you aren’t completely satisfied with the course a refund will be provided and access to the course revoked. No refund is available for the bump order.

One-off Coaching Sessions: No refunds.

Coaching Packages: 

Focused Breakthrough (1 Month Intensive)

Refunds are not provided once the first session has been completed. Cancellations made prior to the first session will be refunded minus a 5% processing fee.

Business Transformation Mentorship (3 or 6 Months)

  • Cancellations within 48 hours of purchase receive a full refund minus a 5% fee.
  • After the program begins, cancellations within the first month will receive a pro-rata refund for unused sessions, less a 5% fee.
  • No refunds will be issued after the first month.

Pulse Check Coaching (6 or 12 Months)

  • Cancellations within 48 hours of purchase receive a full refund minus a 5% fee.
  • After two months, no refunds are available. Partial refunds for unused sessions (less a 5% fee) are available within the first two months.

Cancellation Policy:

For all coaching packages:

  • Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled session. Failure to provide 24 hours’ notice will result in forfeiture of the session, with no refund or rescheduling.
  • In case of emergencies or exceptional circumstances, rescheduling may be allowed at our discretion.

No Guarantees

Our role is to support and assist you in reaching your goals, we cannot guarantee that undertaking any coaching, participating in any of the Courses will ensure success. Any success you gain will be dependent on your own efforts, commitment, motivation and intent to follow through. Under no circumstances, can we guarantee a particular result, whether financial or otherwise. You acknowledge and agree that results may differ from person to person. Each person’s individual success is completely dependent on their background, dedication, drive and motivation to succeed as well as many other additional factors. You acknowledge and agree that when you purchase any of the Courses or participate in any Courses, that results may vary as there are too many variables to guarantee success. Any client reviews, statements or examples advertised or available on our Site or via any content we communicate with you (including any newsletter, social media or other advertising), are merely examples of what can be possible.

Electronic Communications and Electronic Signatures 

You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through this Site, including but not limited to any consent you provide to receive communications from us solely through electronic transmission. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means using an electronic device such as a mobile phone, tablet, desktop, laptop or any other device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.

Disclaimer – Information and Advice

The information provided in or through our Site and Courses is intended to be for educational purposes only and is made available to you as a means of helping you help yourself. Under no circumstances should the content made available on our Site or our Courses be relied upon as business, financial or legal advice.

By referencing any programs, courses, products or services, the Courses on our Site, including any processes or other information, do not constitute or imply our endorsement, sponsorship or recommendation of the programs, courses, products or services.

You acknowledge and agree that we have not and do not make any representations as to the financial benefits, future income, sales volume or potential profitability or loss of any kind that may be derived as a result of your use of this Site or the Courses.

Personal Responsibility

By participating in any Courses or otherwise using our Site, you acknowledge you are solely and personally responsible for any results you achieve. You further acknowledge and agree that you will undertake your own due diligence and judgement before applying anything you have gained or learned from your use of this Site, purchase of any Courses, or participation in any Courses, taking into account your own personal circumstances.

Testimonials

On our Site, we present real-life examples and insights of other people’s experiences for illustration purposes only and any results personally achieved are due to the individuals themselves. These testimonials show users what can be possible but are not intended to represent or guarantee that any current or future users of our Courses will achieve the same or similar results. 

As part of the Courses, all coaching services are recorded and we reserve the right to utilise these recordings for our business purposes including for purposes such as training staff and marketing purposes. Our use of the recordings will be in accordance with our Privacy Policy and will not incorporate any sensitive information.

Termination of Courses


We may terminate your access to the applicable Course with immediate effect if:

  1. You do not pay the Course fees when due;
  2. You fail to comply with any of the provisions of these Product Terms or otherwise breach any undertaking, warranty or obligation under these Product Terms;
  3. Engaging in conduct injurious or potentially harmful to our reputation;
  4. Disclosing confidential information without consent.
  5. You fail to conform or abide by our applicable rules, policies or procedures;
  6. Your actions are contrary to our interests; or
  7. We consider that mutual trust and/or confidence no longer exists.

If we terminate your Course, we may, but are not obliged to, refund any pro-rated balance of the applicable Course fee already paid by you.



Entire Agreement


The Product Terms (together with our Privacy Policy, General Terms and disclaimers) contained on this Site constitute the entire understanding and agreement between us and you concerning your use of this Site, and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, with respect to this Site and your use of this Site.



Dispute Resolution

Any dispute or difference arising out of or in connection with these Product Terms or the subject matter of them, including any question about its existence, validity or termination, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost-effectively and efficiently as possible.

Applicable Law 

These Product Terms shall be construed in accordance with and governed by the laws of New Zealand. You consent to the exclusive jurisdiction of the courts in New Zealand to determine any matter or dispute which arises between us.

Contact us

We welcome your questions or comments regarding the Product Terms:

Auaha Ltd t/a Sandra Julian
PO Box 14703
Kilbirnie, Wellington 6241
NEW ZEALAND

Email Address: support@sandrajulian.co

 

Effective as of 30 January 2024